Payment
- What is a pre-authorisation charge?
- Why is there a pre-authorisation amount when I use my card at the pump (OPT) and what happens during the transaction?
- What if my pre-authorisation amount is not refunded after 5 business days?
- What happens if there is a duplicate charge for the same transaction?
- Can I combine both fuels and in-store purchases in a single transaction?
- Can I pay using an e-wallet at Shell stations?
- Will I get refund for my underutilised voucher when I purchase fuels or shop items?
- Can I use my credit or debit card for an in-store purchase and is there any minimum purchase amount?