Shell Stations
Payment
- Can I combine both fuels and in-store purchases in a single transaction?
- What happens if there is a duplicate charge for the same transaction?
- What if my pre-authorisation amount is not refunded after 5 business days?
- Can I use my credit or debit card for an in-store purchase and is there any minimum purchase amount?
- Is the amount deducted from my available balance of credit limit?
- What happens when I use my credit or debit card at a pump with an outdoor payment terminal (OPT)?
Locations & Opening Hours
- Where can I find the nearest Shell station and the services it offers?
- How can I find the opening hours of Shell stations?
Health & Safety
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- What is Shell Live Chat? How do I use it?
- How can I provide feedback on my recent visit to Shell? Where can I access the survey to share about my recent experience at a Shell station?
- How do I complain about service I had at a Shell station?
- How do I give feedback on great service I had at one of your stations?
- How do I complain about an accident I had at one of your stations?
- Who do I speak to regarding the facilities at one of your stations?