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  1. Shell
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Shell Stations

Payment

  • Can I combine both fuels and in-store purchases in a single transaction?
  • What happens if there is a duplicate charge for the same transaction?
  • What if my pre-authorisation amount is not refunded after 5 business days?
  • Can I use my credit or debit card for an in-store purchase and is there any minimum purchase amount?
  • Is the amount deducted from my available balance of credit limit?
  • What happens when I use my credit or debit card at a pump with an outdoor payment terminal (OPT)?
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Locations & Opening Hours

  • Where can I find the nearest Shell station and the services it offers?
  • How can I find the opening hours of Shell stations?
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Health & Safety

  • Is it safe to use the Shell App at the station?
See all 1 articles

Contact Us

  • What is Shell Live Chat? How do I use it?
  • How can I provide feedback on my recent visit to Shell? Where can I access the survey to share about my recent experience at a Shell station?
  • How do I complain about service I had at a Shell station?
  • How do I give feedback on great service I had at one of your stations?
  • How do I complain about an accident I had at one of your stations?
  • Who do I speak to regarding the facilities at one of your stations?
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